Resources focused on your specific institution’s needs and support for your business objectives

All educational institutions need a high level of support to ensure a smooth, finely tuned operation of their applications and solutions. CampusCE Customer Support provides a variety of support resources to help you use our products and services most effectively and efficiently.

This offering may include on-site training and consultation, the creation of exclusive information resources, and online, telephone, and person-to-person assistance.

• Project Management – We work closely with your team to configure your services to fit your workflow and information needs. Where new feature development is requested, we work professionally to create a product specification, project cost estimate and timeline and then manage the execution from start to post-installation.
• Proactive Services - In-depth consulting, advisory and knowledge-transfer services reduce IT management and support costs by helping to predict and prevent problems before they happen. We back up your data on a daily basis and are on call 24/7 to maintain a smoothly functioning environment.
• Online Support - Clients simply log-in, and they’re immediately in touch with our support system. In most cases, we’re able to respond and resolve issues within a matter of hours.
• Superb Documentation – Online, available 24/7, all systems are supported by easy-to-use, step-by-step simple documentation. In many cases, job cards are available to walk administrative staff through simple steps.
• Account Management – You will be working with a named member of the CampusCE team. They will work to understand your business objectives and resources. They will share with you their understanding of the business processes of many administrators in jobs like yours as well as tips, techniques and ideas to enhance your business and achieve desired results.

When the resources included with your service are not quite enough, CampusCE provides comprehensive, fee-based technical support resources and programs to assist you further.

For general questions or further information, please contact the Customer Support department at support@campusce.com